Most brands prioritize high-cost marketing and celebrity endorsements. We prioritize Active Concentration. Our 11-year research led us to a 6%–9% concentration of actives like Redensyl and again—levels rarely seen in commercial products due to high manufacturing costs.

Each product is coded for clarity: HSS36 for scalp restoration, HCM36 for deep conditioning, HM36 for daily moisture, CBH36 for body hair, AWS36 for age-reversal, and FGM36 for facial radiance. Detailed guides are available on each product page.

Yes. Our formulas are 100% natural & organic and free from harsh synthetics. However, because we use high-potency Essential Oils, we always recommend a patch test on your inner forearm 24 hours before full application.

Clinical studies show that ingredients like Redensyl require a specific threshold to "trigger" follicle stem cells. While many brands use 1% to 4% for "label claims," we use therapeutic doses to ensure the results are a "Calculative Miracle."

Droppers can lead to product wastage and lack the thermal activation needed for high-potency oils. Using your hands allows you to massage the formula deeply into the skin, increasing blood flow and ensuring 100% of the nutrients are absorbed.

Absolutely. HSS36 is a leave-in treatment for growth, while HCM36 is a rinse-off mask for structural repair. Using them in tandem provides a complete hair restoration ecosystem.

While some benefits like shine and scalp soothing are immediate, biological changes—such as hair density or wrinkle depth reduction—typically require 90 days of consistent daily use.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and secure international payment gateways. For customers in India, we also support UPI and local banking transfers.

Yes. Our website uses SSL encryption and PCI-compliant payment processors to ensure your financial data is never stored on our servers and is handled with the highest level of security.

Shipping is calculated at checkout based on your location and the weight of the order. We offer flat-rate shipping for our clients on orders over a specific value.

Address changes can only be made within 4 hours of placing an order. Once the order has been moved to our professional fulfillment center for dispatch, we cannot redirect the package.

Our couriers will typically attempt delivery twice. If the package is unclaimed, it will be returned to our fulfillment center. Please note that re-delivery charges will apply if the initial delivery failed due to an incorrect address or absence. We will notify you in advance of the closest date of delivery.

Yes. We are a global social enterprise with a strong connection to Australia as the promoter and author of this company is an Australian citizen. We provide tracked international shipping to ensure your 11-year formula arrives safely, wherever you are.

For international orders, the recipient is responsible for any local customs duties or taxes. These vary by country and are not controlled by 36aus.

As a Social Enterprise that donates 100% of profits to humanitarian aid, we do not offer "change of mind" refunds. We provide replacements only for products that arrive damaged or defective.

Please email a photo of the damaged bottle and packaging to our support team within 48 hours of receipt. We will dispatch a professional replacement immediately.

To maintain the 11-year potency, store your bottles in a cool, dry place away from direct sunlight. High temperatures can degrade the natural essential oils and fermented extracts. These products can be stored in the fridge for longer shelf life. The product may set due to purity of the ingredients. Either leave it outside for sometime or use a warm water bath for the bottle.

We believe in biological purity. We use Natural Self-Preservation methods, including Vitamin E and antimicrobial essential oils, which keep our formulas stable without the need for parabens or sulfates. Any chemical products will have side effects in the near future. In reality the body is not fully geared to absorb and process the chemicals the way it absorbs the natural food. The body has to work harder to detoxify artificial additives, and preservatives, which can accumulate in fat tissue and create other body complications.

You can reach us through our Contact Portal or email [info.36aus@gmail.com]. For complex hair or skin concerns, you can request a "Technical Review" from our research team.

We publish yearly Impact Reports on our website. These reports show exactly how the profits from your purchases have been used to provide food and clothing to the underprivileged.